Get in touch.

Questions about our software, your licence, or something that isn't working? Send a few details and we'll get back to you, usually within two working days.

Prefer email? support@defuseaudio.com

Crashed or misbehaving?

Logs tell us exactly what happened. Email them to support with a line on what you were doing.

  • Plugin logs: in the plugin, Settings → About → Logs opens the folder. Send DYSEKT.log and stems.log.
  • Crash report, Mac: ~/Library/Logs/DiagnosticReports, the newest file named after your DAW.
  • Crash report, Windows: Event Viewer → Windows Logs → Application, the error entry for your DAW.

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We'll reply to your email, usually within two working days.