Privacy Policy

Last updated 12 October 2026

In short: your audio never leaves your computer. Stem separation runs on your own machine. We only handle what's needed to sell you a licence, activate it and support you, and we never sell your data.

1. Who we are

Defuse Audio is the trading name of Anthony Hawley, a sole trader based in England, and the controller of the personal information described here. Contact: support@defuseaudio.com.

2. What stays on your computer

The samples you load, the audio you make, your presets and your projects stay on your computer. Our plug-ins process audio locally (including stem separation) and never upload it anywhere. It contains no analytics, advertising or usage tracking.

3. What we collect, and why

Purchases and your account: your name, email address, billing country and order details, so we can sell you a licence, give you access to downloads and keep the records the law requires. Payments are handled by our store's payment providers; we never see your full card details.
Licence activation: when you activate one of our plug-ins or it checks its licence, it sends your licence details, the plug-in version and an identifier generated from your computer's hardware. This lets us enforce the three-computer limit and show your activations in your account. It does not include your files or audio.
Support: if you email us, we keep the conversation and anything you choose to send, such as diagnostic logs, to help you.
Our website: served through Cloudflare, which processes your IP address and basic request information to deliver and protect the site. We don't use advertising or analytics cookies.

We rely on these legal bases: performing our contract with you (purchases, activation, updates and support), complying with legal obligations (tax and accounting records) and our legitimate interests (preventing licence abuse and keeping our services secure).

4. Who we share it with

We use these service providers, who process information on our behalf:

Moonbase, our store, customer account and licensing provider. As merchant of record it processes payments and handles tax, and is responsible for that payment data, using its own payment processors.
Cloudflare, for website hosting and security.
Our email provider, for support and purchase emails.

We never sell your personal information or share it for advertising. Some providers may process information outside the UK; where they do, they use appropriate safeguards such as the UK International Data Transfer Agreement or standard contractual clauses.

5. How long we keep it

We keep purchase and licence records for as long as your licence is active and then as long as tax law requires (currently six years). We keep support emails for up to two years after your last message, unless they're needed for an ongoing issue.

6. Your rights

Under UK data protection law you can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Email us and we'll reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk), though we'd appreciate the chance to help first.

7. Changes

If we change this policy we'll update the date at the top, and tell you directly about any significant change that affects you.