Refund Policy

Last updated 12 October 2026

In short: try before you buy. Every demo is the full product for 14 days, so please make sure the software works for you on your system before you purchase. Sales are final, apart from the cases below and your legal rights.

1. Try it first

Our demos are fully featured for 14 days, with nothing locked or watermarked. Please use the demo to check that the software runs on your computer and in your DAW, and that it suits how you work, before you buy.

2. Digital purchases are final

Our software is digital content supplied immediately after purchase. At checkout you agree that we start supplying it straight away and acknowledge that you then lose the usual 14-day right to cancel that applies to online purchases in the UK. For this reason we don't offer refunds for change of mind.

3. When we will refund you

Duplicate purchases: if you were charged twice for the same product by mistake.
It won't run on a supported system: if the software doesn't work on a computer and host that meet the system requirements on its product page, and we can't fix the problem within a reasonable time after you contact support.

When a refund is given, the licence is deactivated and ends.

4. Your legal rights

If the software is faulty or not as described, you have rights under the Consumer Rights Act 2015, including to a repair or replacement and, if that isn't possible within a reasonable time, a price reduction or refund. This policy doesn't affect those rights.

5. Who processes your purchase

Purchases are processed by our online reseller, Moonbase, as merchant of record. We decide refunds under this policy; approved refunds are paid back through Moonbase to your original payment method.

6. How to ask

Email support@defuseaudio.com with your order number and a short description of the problem, ideally within 14 days of purchase. We'll reply as quickly as we can, usually within two working days.