DYSEKT docs · Reference

Troubleshooting

Answers to the questions people ask most, from installing and licensing to missing samples and DAW quirks.

#Installing

#Windows says it protected my PC

Choose More info, then Run anyway. Windows shows that notice for new software it hasn't seen many installs of yet. The installer comes straight from us and only adds the DYSEKT plugin to your VST3 folder.

#DYSEKT doesn't show up in my DAW

Rescan your plugins, or restart the DAW.
Check the DAW looks in the standard VST3 folder. On a Mac, Audio Units are in /Library/Audio/Plug-Ins/Components and VST3 plugins in /Library/Audio/Plug-Ins/VST3.
Pro Tools isn't supported yet: it needs the AAX format, which is planned. Licences cover every format, so it will be a free update.

#Licence

#It asks me to connect to the internet

DYSEKT checks your licence online at least once every 30 days. Connect, then click check again. Your projects and settings are safe in the meantime.

#It says my computer's date is earlier than my licence allows

Set your computer's date and time correctly, then check again.

#I've got a new computer

Deactivate the old one from your account, then activate on the new one. Each licence covers up to three of your own computers.

#Samples and projects

#A project opens with SAMPLE NOT FOUND

The sample has moved. DYSEKT has already looked near the project's other samples. Click LOCATE SAMPLE and pick the file: it comes back with its slices and settings, and DYSEKT finds other missing samples beside it. See Missing samples.

#An MPC or Maschine program loads without some sounds

Synth, drum synth and plugin sounds have no samples, so they can't come across. Check the program's sample files are on your computer; DYSEKT looks beside the program and in the folders around it.

#Will my sessions keep working after updates?

Yes. Presets and DAW sessions are saved with everything DYSEKT needs to recall them exactly.

#Stems

#The first separation takes a while

Separation runs on your computer, and BEST quality takes longer. The stems play while they're being made. For quick ideas, switch STEM QUALITY to FAST in Settings, then click the FAST tag to redo them in Best later.

#Does separation need the internet?

No. It runs entirely on your computer, and your audio never leaves it.

#DAWs

#Logic: the window stops responding to clicks when it's partly off-screen

This is a Logic and macOS issue that affects other plugins too. Move the plugin window fully onto the screen. Playing a note, or opening and closing Mission Control, also brings the clicks back.

#Keyboard shortcuts do nothing

Your DAW may keep those keys for itself. Click inside DYSEKT's window first. If they still don't reach DYSEKT, use the on-screen controls; everything a shortcut does has one.

#The keys don't light up when I play from my computer keyboard

Make sure the track is armed, so your DAW's computer-keyboard MIDI reaches DYSEKT. Keys light for any MIDI that reaches it.

#Still stuck?

Email support@defuseaudio.com or use the contact form. Tell us your DAW, your computer and what happened. If we ask for logs, Settings › ABOUT › DEBUG LOGS opens the folder they're in.